MSI - Information Technology Services

 

Staff

• Steve Lanoux, Director of Facilities
• L. John Shedd, Sr. Systems Analyst
• Jim Aschmutat, Network Analyst

 

Request Support

 

Click here to submit a work request. (not yet functional)

 

Work Orders Interface (not yet functional)

 

 

Current Projects

 

ITS Department work order system

      For electronic submission of a work order to the ITS department.  Will be used

      to organize and manage all work that flows into the help desk.  If you would

      to view the system, use the links above.  Login to the interface with username

      demo and password demo.

 

Reservation System

     A rewrite of the reservation system is currently in progress.  Since video

     conferencing reservations are now handled by ITS, we have incorporated into

     our work order system.  After a request is made, it is automatically posted on

     the calendar and it is then viewed as a new video conference request in the

     work order system where we can complete the request and inform the

     requestor.

 

Intranet Portal

     We have began investigating the possibilities of an intranet portal that would

     require a login to access the intranet section of our website.  This would make

     it available from anywhere around the world.  Currently, it can only be accessed

     by machines located on our network.  Hopefully, we can incorporate the

     reservation system.  Depending on who you are, it will automatically show

     pending requests.

 

    Currently in progress.  We have developed a test server running strictly the             development version of the intranet portal.  Included features are a MySQL     database driven back end, with many updatable features via web browser. SSL     for securing the forms style authentication. 

 

     In the progress on the second rewrite of the reservation system. More     dependency    clauses.  Working primarily on room reservations, and email     notification of pending events - e.g. seminars, and videoconferencing.

 

Network Enhancements

   Windows Domain Services

     Planning has began to either develop a windows domain or become members

     of Austin's existing domain.  If members of the Austin domain, we gain

     numerous administration and end user benefits.  Increased security since

     UT EID login will be required, no longer having to worry if you machine is up

     to date and patched.  Mapped network shares, meaning that your data

     can be housed on a server and accessible at any location that you login.

     A Microsoft Exchange server offering robust calendar sharing and web mail

     interface.  Remote administration and maintenance so that work orders can

     be completed very quickly, many times without leaving the desk, resulting in

     increased service times for end users.  These are just a few possibilities.

     Many, many more exist.

  

   Wireless Networking

     We have been discussing with Austin for information and policy regarding the  

     building of a campus wide wireless network.  A request for an evaluation PNA  

     server has been made.  We are eagerly awaiting its arrival to begin testing.

 

 

 

 

 

 

 

If you have any questions or problems,

 please email the ITS Department at msi-it@utmsi.utexas.edu